Terms of service
Terms of Service
Last updated: May 26, 2026
Welcome to Cove & Keepsake. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.
Please read these terms carefully before using our website.
1. Overview
This website is operated by Cove & Keepsake. Throughout the site, the terms “we,” “us,” and “our” refer to Cove & Keepsake.
By accessing our website, browsing our products, placing an order, or using any part of our services, you agree to these Terms of Service, including any additional policies referenced on our website.
If you do not agree to these terms, you should not use our website or purchase from our store.
2. Online Store Terms
By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use this website.
You agree not to use our products or services for any unlawful purpose. You also agree not to violate any laws, regulations, or third-party rights while using our website.
You may not transmit viruses, malicious code, or any harmful technology through our website.
3. Our Products
Cove & Keepsake offers meaningful figurines, ornaments, keepsake boxes, nativity pieces, angel gifts, and heartfelt home decor items.
We do our best to display product colors, sizes, materials, and details as accurately as possible. However, actual product colors may vary slightly depending on your screen settings, lighting, photography, or product variations.
Some products may have small differences in finish, texture, color tone, or decorative details. These differences do not necessarily mean the product is defective.
4. Product Availability
All products are subject to availability.
We reserve the right to limit quantities, discontinue products, update product information, or change product pricing at any time without prior notice.
We do not guarantee that all products shown on our website will always be available.
5. Pricing and Payments
All prices are listed in the currency shown at checkout, unless otherwise stated.
We reserve the right to update prices at any time. Price changes will not affect orders that have already been placed and confirmed.
Payment must be completed at checkout before an order can be processed. We accept the payment methods displayed on our website at the time of purchase.
If a payment is declined, your order may not be processed.
6. Order Acceptance
After you place an order, you may receive an order confirmation email. This email confirms that we have received your order request, but it does not guarantee final acceptance of the order.
We reserve the right to cancel or refuse any order for reasons including, but not limited to:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraud or unauthorized activity
- Payment issues
- Shipping restrictions
- Errors in customer or order information
If your order is canceled after payment has been made, we will issue a refund to your original payment method.
7. Shipping
We ship orders according to the shipping options and estimated delivery times shown on our website or checkout page.
Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs processing, holidays, weather, high order volume, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping information. We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete addresses.
For more information, please review our Shipping Policy.
8. Returns and Refunds
Returns and refunds are handled according to our Return and Refund Policy.
Please review our Return and Refund Policy before placing an order. By purchasing from our store, you agree to the terms of that policy.
9. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your order number, photos of the item, photos of the packaging, and a brief description of the issue.
We will review your request and provide a suitable solution when applicable.
10. Accuracy of Information
We try to ensure that all product descriptions, prices, images, availability, and website information are accurate and current.
However, errors may occasionally occur. We reserve the right to correct errors, update information, cancel orders, or change product details at any time without prior notice.
We are not responsible if information on our website is incomplete, inaccurate, or outdated.
11. Customer Responsibilities
When using our website or placing an order, you agree to provide accurate, complete, and current information.
You are responsible for keeping your account information, email address, shipping address, and billing information accurate and up to date.
You agree not to misuse our website, interfere with its security, or attempt to gain unauthorized access to our systems.
12. Promotions and Discounts
From time to time, we may offer promotions, discounts, coupon codes, or special offers.
Promotions may be subject to additional terms, expiration dates, exclusions, or minimum purchase requirements.
We reserve the right to modify, suspend, or cancel promotions at any time.
Discount codes cannot be applied retroactively to past orders unless otherwise stated.
13. Intellectual Property
All content on our website, including text, images, graphics, logos, product descriptions, page designs, and other materials, belongs to Cove & Keepsake or our content providers, unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, or use our website content for commercial purposes without our written permission.
14. Third-Party Tools and Links
Our website may contain links to third-party websites or services. These third-party websites are not controlled by us.
We are not responsible for the content, privacy practices, policies, or actions of third-party websites or services.
Your use of third-party websites is at your own risk.
15. User Comments, Reviews, and Submissions
If you submit reviews, comments, photos, feedback, or other content to us, you agree that we may use, display, reproduce, edit, or share that content for store operation, marketing, customer service, or promotional purposes, unless prohibited by law.
You agree not to submit content that is unlawful, abusive, false, misleading, offensive, defamatory, or violates the rights of others.
We reserve the right to remove or edit user-submitted content at our discretion.
16. Personal Information
Your submission of personal information through our store is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
17. Limitation of Liability
To the fullest extent permitted by law, Cove & Keepsake shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use of our website, products, or services.
This includes, but is not limited to, damages related to:
- Website errors or interruptions
- Product use or misuse
- Delivery delays
- Lost packages caused by incorrect customer information
- Unauthorized access to customer data
- Third-party service issues
Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
18. Disclaimer of Warranties
Our website, products, and services are provided on an “as is” and “as available” basis.
We do not guarantee that our website will always be uninterrupted, secure, error-free, or free from harmful components.
We do not guarantee that any product will meet every individual expectation, especially where product color, size perception, texture, or decorative finish may vary slightly from website images.
19. Indemnification
You agree to indemnify and hold harmless Cove & Keepsake, its owners, employees, partners, service providers, and affiliates from any claim, demand, loss, liability, or expense arising from your violation of these Terms of Service or your misuse of our website, products, or services.
20. Termination
We reserve the right to suspend or terminate your access to our website or services if we believe you have violated these Terms of Service or engaged in unlawful, harmful, or abusive behavior.
Termination does not affect any rights or obligations that existed before termination.
21. Changes to These Terms
We may update or change these Terms of Service from time to time.
Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website after changes are posted means you accept the updated Terms of Service.
22. Governing Law
These Terms of Service shall be governed by and interpreted according to the laws applicable to the location from which our business operates, without regard to conflict of law principles.
If required by applicable law, you may also have rights under the consumer protection laws of your country, state, or region.
23. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Cove & Keepsake
Email: support@coveandkeepsake.shop