Shipping policy
Shipping Policy
Last updated: May 26, 2026
Thank you for shopping with Cove & Keepsake. We are committed to delivering meaningful figurines, ornaments, keepsake boxes, nativity pieces, angel gifts, and heartfelt home decor items with care.
Please review our shipping policy before placing your order.
Order Processing Time
Orders are usually processed within 1–5 business days after payment is successfully received.
Processing time includes order confirmation, quality checking, packaging, and preparing your item for shipment.
Orders are not usually processed on weekends or public holidays.
During busy seasons, holidays, promotional events, or periods of high order volume, processing may take slightly longer.
Estimated Delivery Time
Estimated delivery time may vary depending on the destination, shipping carrier, product availability, and seasonal shipping conditions.
Typical estimated delivery times are:
- United States: 7–15 business days
- Canada: 10–20 business days
- United Kingdom: 10–20 business days
- Australia: 10–20 business days
- Other international destinations: 12–25 business days
Please note that these are estimated delivery times only. Delivery may be delayed due to customs processing, weather conditions, holidays, carrier delays, incorrect address information, or other circumstances beyond our control.
Shipping Rates
Shipping rates are calculated and displayed at checkout, depending on your shipping destination, order value, and available shipping method.
From time to time, we may offer free shipping promotions or special shipping discounts. Any such offers will be shown on our website or at checkout when available.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your order.
Please allow some time for tracking information to update after the shipping confirmation is sent. In some cases, tracking updates may take 2–5 business days to appear.
Multiple Packages
Some orders may be shipped in multiple packages, especially if your order includes several items or products stored in different locations.
If your items arrive separately, please do not worry. Each package may have its own tracking number and delivery schedule.
Incorrect or Incomplete Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Cove & Keepsake is not responsible for orders delayed, lost, returned, or delivered to the wrong address due to incorrect or incomplete shipping information provided by the customer.
If you notice an address mistake after placing your order, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee that address changes can be made after an order has already been processed or shipped.
Lost, Stolen, or Delivered Packages
If your tracking information shows that your package was delivered but you have not received it, please first check:
- Around your delivery location
- With household members
- With neighbors
- With your building office or front desk
- With the local shipping carrier
If you still cannot locate your package, please contact us at:
We will do our best to assist you. However, Cove & Keepsake is not responsible for packages marked as delivered by the carrier.
Shipping Delays
While we work hard to ensure timely delivery, shipping delays may occasionally occur.
Delays may be caused by:
- Carrier delays
- Customs inspections
- Severe weather
- Holiday shipping volume
- Incorrect or incomplete address information
- Public holidays
- International logistics disruptions
- Circumstances beyond our control
We appreciate your patience and understanding if your order is affected by a delay.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, or other fees may be charged by the destination country.
These fees are not included in the product price or shipping cost unless otherwise stated at checkout.
Customers are responsible for any customs duties, taxes, or import fees required by their country or region.
We are not responsible for delays caused by customs processing.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A clear photo of the item
- A clear photo of the packaging
- A brief description of the issue
After reviewing your request, we may offer a replacement, refund, or another suitable solution depending on the situation.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We can only cancel an order before it has been processed or shipped. Once an order has already shipped, it cannot be canceled, but you may request a return after delivery if the item is eligible under our Return and Refund Policy.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Cove & Keepsake
Email: support@coveandkeepsake.shop
We will be happy to assist you with your order.