Contact information
Contact Information
Thank you for visiting Cove & Keepsake.
If you have any questions about your order, shipping, returns, refunds, products, or general store information, please contact us by email. We are happy to help.
Customer Support
Store Name: Cove & Keepsake
Email: support@coveandkeepsake.shop
Website: coveandkeepsake.shop
Support Hours
Our customer support team usually responds within 1–2 business days.
Business days are Monday through Friday, excluding weekends and public holidays.
During holidays, promotional periods, or times of high order volume, response times may be slightly longer.
When Contacting Us
To help us assist you more quickly, please include the following information when contacting us:
- Your order number
- The email address used to place the order
- A brief description of your question or issue
- Photos of the product or packaging, if your item arrived damaged, defective, or incorrect
Order Questions
For questions about an existing order, shipping status, tracking information, returns, refunds, or damaged items, please email us at:
We will do our best to review your request and provide a helpful response as soon as possible.
Important Note
Please make sure your shipping address and contact information are correct before placing an order. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee changes can be made once an order has already been processed or shipped.