Privacy policy
Privacy Policy
Last updated: May 26, 2026
This Privacy Policy describes how Cove & Keepsake collects, uses, and shares personal information when you visit our website, place an order, contact us, or interact with our services.
By using our website, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
When you visit or make a purchase from Cove & Keepsake, we may collect certain information from you, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Order details
- Account information, if you create an account
- Customer service messages or inquiries
- Device and browsing information, such as IP address, browser type, pages viewed, and referring website
We collect this information when you place an order, subscribe to our emails, contact us, browse our store, or otherwise interact with our website.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and customer service messages
- Respond to questions, requests, or support inquiries
- Provide refunds, returns, or exchanges when applicable
- Improve our website, products, and customer experience
- Detect and help prevent fraud, unauthorized transactions, or security issues
- Send marketing emails or promotional messages, only where permitted
- Comply with legal, tax, accounting, and regulatory obligations
Payment Information
Payments are processed securely through Shopify and its payment service providers. We do not directly store your full credit card number or complete payment details on our own servers.
Payment information may be collected and processed by third-party payment providers in order to complete your transaction securely.
Sharing Your Information
We may share your personal information with trusted third parties who help us operate our store and provide services to you, including:
- Shopify, our ecommerce platform
- Payment processors
- Shipping and logistics providers
- Email and marketing service providers
- Analytics and advertising partners
- Fraud prevention and security service providers
- Legal, tax, or compliance service providers when necessary
We only share information as needed to operate our business, fulfill your order, provide customer support, improve our services, or comply with applicable laws.
Shopify
Our store is hosted on Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Your information may be stored and processed through Shopify’s systems, databases, and applications. Shopify may also process your information according to its own privacy practices.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, understand how visitors use our website, and support advertising or marketing activities.
Cookies may help us:
- Keep items in your cart
- Remember your preferences
- Analyze website traffic and performance
- Improve product recommendations
- Measure the effectiveness of marketing campaigns
You can choose to disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.
Marketing Communications
If you subscribe to our email list or agree to receive marketing messages, we may send you updates about new products, promotions, gift ideas, and store news.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at:
Even if you unsubscribe from marketing emails, we may still send you non-marketing messages related to your orders, account, customer service requests, or legal notices.
Behavioral Advertising
We may use analytics and advertising tools to understand how customers interact with our website and to show relevant advertisements.
These tools may collect information about your device, browsing activity, interactions with our website, and general location based on IP address.
You may be able to opt out of certain targeted advertising through your browser, device settings, or advertising platform settings.
Data Retention
We keep your personal information only as long as necessary to provide our services, fulfill your orders, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.
Order-related information may be retained for tax, accounting, compliance, and customer service purposes.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request a copy of your personal information
- Opt out of certain marketing communications
- Object to or restrict certain processing activities
To make a privacy-related request, please contact us at:
We may need to verify your identity before processing your request.
Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using reasonable safeguards.
International Customers
If you access our website or place an order from outside the United States, your information may be transferred, stored, and processed in countries other than your own.
By using our website, you understand that your information may be processed in locations where privacy laws may differ from those in your country or region.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove the information.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.
When we update this policy, we will revise the “Last updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:
Cove & Keepsake
Email: support@coveandkeepsake.shop